Refund and Returns Policy

Last Updated: September 2026

At NARVO, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are happy to assist you according to the terms below.

1. Return & Exchange Period

You may request a return or exchange within 24 hours of receiving your order.

To be eligible, the product must be:

Unused and unworn
Unwashed
In its original condition
With original tags and packaging attached
Free from stains, damage, alterations, or modifications

Requests made after 24 hours of delivery will generally not be accepted.

2. Customised & Personalised Products — No Return or Exchange

Customised, personalised, or made-to-order products are non-returnable and non-exchangeable.

Once a customised product has been confirmed and production has started, the order cannot be cancelled, returned, exchanged, or refunded due to change of mind, incorrect size selection, colour preference, design preference, or any other customer preference.

This includes products that are:

Custom printed
Personalised with a name, text, number, image, or design
Made according to customer-specific measurements or requirements
Modified according to a customer’s request
Produced specifically for an individual customer

Exception for Customised Products

If a customised product is received damaged, defective, or incorrectly produced by NARVO, please contact us within 24 hours of delivery.

Clear photos or videos may be required to verify the issue.

If the issue is confirmed to be caused by NARVO, we may offer a replacement or another appropriate solution.

3. Standard Products

Standard, non-customised products may be eligible for return or exchange within 24 hours of delivery if:

You received the wrong product.
You received a defective or damaged product.
The product is significantly different from what you ordered.
You received the wrong size due to an error made by NARVO.
Another eligible issue is confirmed by our customer support team.

4. Size Exchange

For eligible standard/non-customised products, size exchange requests must be made within 24 hours of delivery and are subject to size availability.

The product must be unused, unworn, unwashed, and have all original tags and packaging intact.

Size exchange is not available for customised or personalised products.

5. Products Not Eligible for Return

Returns or exchanges will generally not be accepted for:

Customised or personalised products
Products that have been worn or washed
Products without original tags
Products damaged by the customer
Products altered or modified by the customer
Products returned after 24 hours
Products damaged because of improper use or care
Returns due to change of mind where the product is otherwise in acceptable condition

6. Damaged or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect product, contact NARVO within 24 hours and provide:

Order number
Product name
Description of the issue
Clear photos of the product
Photos/videos of the packaging when applicable

Our team will review the claim and determine the appropriate solution.

7. Refunds

For eligible returns approved by NARVO, the refund will be processed after the returned product has been received and inspected.

Customised or personalised products are not eligible for refunds, except where NARVO confirms that the product was defective, damaged, or incorrectly produced.

8. Delivery & Return Charges

If the return or exchange is caused by an error, defect, or incorrect product sent by NARVO, NARVO may cover the applicable return/exchange delivery cost.

For customer-requested exchanges or other eligible returns, the customer may be responsible for applicable delivery or return charges.

9. Sale & Discounted Products

Sale, promotional, clearance, and discounted products may have additional conditions stated on the relevant product or promotional page.

Customised or personalised sale products remain non-returnable and non-exchangeable, except in cases of confirmed defects, damage, or production errors by NARVO.

10. How to Request a Return or Exchange

Contact NARVO customer support within 24 hours of receiving your order:

Email: info.narvo@gmail.com
Phone: 01979201572

01830100645

Please provide your order number, product name, reason for the request, and relevant photos/videos.

11. Inspection & Approval

All returned products are subject to inspection.

NARVO reserves the right to reject a return or exchange if the product does not meet the conditions of this policy.

12. Order Cancellation

Please contact NARVO as soon as possible if you wish to cancel an order.

Once an order has been processed, packed, shipped, or entered into production, cancellation may not be possible.

Customised products cannot be cancelled once production has started.

13. Policy Changes

NARVO reserves the right to update or modify this Refund & Returns Policy when necessary. Any changes will be published on this page with the updated date.

14. Contact Us

NARVO
Email: info.narvo@gmail.com
Phone: 01979201572